RETURN POLICY:

NO REFUNDS EXCHANGE ONLY! STORE CREDIT ONLY WITHIN 7 DAYS!

RETURNS WILL BE ISSUED STORE CREDIT ONLY.

Please contact us ASAP for exchange!

RETURNS FOR STORE CREDIT MUST MEET THESE REQUIREMENTS:

  1. Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, soiled, and without clothing tags. Items must be in a condition suitable for resale.
  2. Merchandise must have all tags, including any hangtags attached.

Any merchandise marked "Final Sale" cannot be returned!

3.Merchandise can not be exchanged if it is one of the following : sale products, bodysuit, bodysuit sets, mask, any sets that may include a mask and all accessories.

4.Jalai & Co. reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, the smell of fragrances and smoke.

5.The customer is responsible for shipping fees to send the order back to Jalai & Co.

Shipping fees are non refundable.

6.All items are inspected before shipping; therefore, damaged merchandise is very unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.

7.Please include your original packing slip . If you've misplaced your packing slip , you may enclose a note with your full name and/or order number. A merchandise credit will be issued in the form of a gift card sent via email. 

If you meet the return requirements please email us at info@jalaiandco.com .

 

RETURN PROCESSING TIME

Upon receipt of your package, your return for a store credit will be processed within 3-4 business days. You will be notified via email once your return has been processed.

PROCESSING TIME :

All orders are processed, verified, and shipped within 1-3 business days or sooner.

We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.